Virtual Safety Network - Help

 

1. How do I add cameras?

  1. To add your camera(s), click on the Add Location button.
    • Fill in your location name and address, select how long you retain video footage, and fill in the primary and secondary contact information. Note: This contact information should be for someone who knows how to use your video management system.
    • Click on Add camera to this location to add your exterior security cameras.
      • A black pin with a camera on it will populate on the map. Click and drag the pin into the camera's position on your building to place the pin correctly.
      • Click on add camera details in the bubble above the black pin and fill in the camera name. We recommend that you use the same name on this camera that you use on your video management system for ease of use.
      • Choose the camera type in the camera type field then click the Save Changes button. You can relocate the camera after saving these changes if you have incorrectly placed it by dragging it into its correct position.
  2. Add more cameras to this location by repeating the steps in the second bullet.
  3. When you have all your camera(s) placed at this location, click on the Save Changes button to save your location information.

 

2. How do I view my mapped cameras?

The red pins on your Locations Map represent your saved locations. Click on a pin to view the cameras at that location. 

 

3. How do I make changes to a saved location and cameras?

  1. Click on the red pin on your Locations Map to view that location. 
  2. Click Edit Location
  3. Make changes to your location and contact information here.
  4. To add cameras to this location, click on Add camera to this location.
    • A black pin with a camera on it will populate on the map. Click and drag the pin into the camera's position on your building to place the pin correctly.
    • Click on add camera details in the bubble above the black pin and fill in the camera name. 
    • Choose the camera type in the camera type field then click the Save Changes button. 
  5. To make changes to a camera, click on the icon for the camera you need to edit.
    • Click edit in the bubble above the icon to make your changes then click Save Changes.
  6. To delete a camera, click on the icon for the camera you need to delete.
    • Click delete in the bubble above the icon, then click Delete Marker in the prompt.
  7. To save all edits made at this location, click on Save Changes under the location information. 

 

4. How many locations and cameras can I add to the site?

 There is no limit to the number of locations and cameras you can add to your profile.

 

5. Why don't I have permission to view the VideoLink page?

Access to VideoLink is reserved for law enforcement personnel. Camera owners who have signed up their cameras as live-feed will have the ability to view their own camera feeds. They will not have permission to view other members' live camera feeds.

 

6. How do I sign up my cameras to live stream on the site?

  1. Map the location of the cameras that you want to live stream by following the steps in question 1 on this page. 
  2. Click on the Connect Live Camera(s) button and fill out the form.
  3. Submit one form per camera.
  4. Allow 3 business days for a Securonet Administrator to connect your camera to the site.

 

7. Live videos aren't playing. How do I view them?

Playback of live video requires Adobe Flash. To play the video, you must enable Adobe Flash in your browser. Select your browser from the list below and follow the steps provided in the link.  

  1. For Chrome go to https://support.google.com/chrome/answer/6258784?hl=en and follow the steps provided to set up Flash permissions.  We suggest that you change your default settings to allow just our website unless you intend to use Flash on other websites.
  2. For Safari go to https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html and follow the steps provided to set up Flash permissions.  You will have to select our website to give it permission to use Flash. 
  3. For Firefox go to https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html and follow the steps provided to set up Flash permissions.
  4. For Internet Explorer go to https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html and follow the steps provided to set up Flash permissions.
  5. If you are still having trouble viewing the video, please contact Securonet Support at support@securonet.com

 

8. How do I edit my Profile?

  1. Click on the My Profile tab located in the upper right-hand corner.
  2. Then click on Edit My Profile.
  3. Make and save your changes.

 

9. How do I edit my Profile privacy settings?

  1. Click on the My Profile tab located in the upper right-hand corner to modify your profile privacy settings.
  2. Click on Edit My Profile.
  3. Click on the globe behind each field to modify your settings.
  4. Save your changes.

 

10. How do I edit my account privacy settings?

  1. Click on the Settings tab located in the upper right-hand corner to modify your account privacy settings.
  2. Click on the Privacy tab.
  3. Make and save your changes.

 

11. How do I edit my notification settings?

  1. Click on the Settings tab in the upper right-hand corner.
  2. Click on the Notifications tab. 
  3. Select all notifications you would like to receive and save your changes.

 

12. How do I change my password?

  1. Click on the Settings tab in the upper right-hand corner.
  2. Click on the Change Password tab.
  3. Fill out the fields then click Change Password.

 

13. How do I change the email address that I sign in with?

  1. Click on the Settings tab in the upper right-hand corner. 
  2. Click on the General tab.
  3. Make your changes then click Save Changes.